Frequently Asked Questions
Peter Squires uses Format for his printing, framing and delivery service.
Shipping
How much does shipping cost?
Shipping is free for all orders within Australia. For international orders please email petesquiresstudio@gmail.com
How long will delivery take?
Format will have your new artwork to you in 2-4 weeks within Australia.
Where is my order shipped from?
All orders are shipped from Format's workshop in Richmond, Melbourne.
How are the frames shipped?
The frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. All work is insured against loss or damage.
How are unframed prints shipped?
Prints are rolled in acid free paper and shipped in a heavy duty poster tube.
How can I track my order?
You will be emailed your tracking number when your order has been dispatched from Format.
Returns and Insurance Policy
What is your returns policy?
Purchases of framed and unframed prints are final. We are unable to accept refunds or exchanges.
What happens if my framed or unframed print is damaged in transit?
All pieces are fully insured for damage in transit. Though rare, it can happen from time to time. Please notify Format within 2 days of receiving your package so that they can submit a claim to the courier company. Include photos of the damage to the frame and photos of the packaging.
Printing
What is a giclée print?
A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world.
What type of printer do Format use?
The latest Epson P20070 printer using genuine Epson Ultrachrome Pro inks.
What type of paper do Format use?
310 gsm 100% cotton rag as standard but do offer a Premium Lustre (semi-gloss) photographic stock.
Framing and Mounting
What are my frame finish options?
Choose between a Black or White Frame combined with a Full Image or With Border as pictured in the Print Shop.
What are my frame size options?
Size: MEDIUM
Full Image
Image size 600mm W x 400mm H
Paper size 600mm W x 400mm H
Finished frame size 622mm W x 422mm H
Frame moulding 15mm face / 30mm depth
Unframed
Image size 600mm W x 400mm H
Paper size 620mm W x 420mm H
Size: LARGE
Full Image
Image size 900mm W x 600mm H
Paper size 900mm W x 600mm H
Finished frame size 928mm W x 628mm H
Frame moulding 19mm face / 38mm depth
Unframed
Image size 900mm W x 600mm H
Paper size 940mm W x 640mm H
Size: X-LARGE
Full Image
Image size 1200mm W x 800mm H
Paper size 1200mm W x 800mm H
Finished frame size 1228mm W x 828mm H
Frame moulding 19mm face / 38mm depth
Unframed
Image size 1200mm W x 800mm H
Paper size 1240mm W x 840mm H
How is the work framed?
The work is framed shadowbox style, where the work is set back from the museum grade plexiglass for a very modern gallery look. It is finished with framer’s tape and stainless steel hanging wire.
How is the work mounted?
Your giclée print will be dry mounted to an acid free 5 mm foam board using an archival adhesive film.
Materials
Do Format use real timber moulding?
Yes. Timber is locally sourced from sustainable sources. Format use Victorian Ash and Tasmanian Oak timber. The timber is milled, hand sanded and painted.
Are the frames mass produced?
Each frame is hand cut and carefully assembled by Format working from their Melbourne workshop.
Why do Format use acrylic instead of glass?
Format use 3mm Plexiglass which is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.
